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Update - Our upstream provider has successfully identified the root cause of the infrastructure instability and is actively implementing a mitigation. System performance and desk occupancy event deliveries remain stable at this time. We will continue our heightened monitoring until the provider confirms a permanent resolution.
Apr 14, 2026 - 08:15 CEST
Monitoring - Our cloud provider has reported infrastructure instabilities, which we believe caused the disruption. Desk occupancy events are currently being delivered as normal, but we will continue to monitor delivery metrics closely.
Apr 13, 2026 - 22:40 CEST
Investigating - We are currently unable to deliver desk occupancy events. We are working to identify and resolve the issue. This issue started at 5:51 PM UTC.
Apr 13, 2026 - 19:53 CEST
Studio
Operational
90 days ago
99.97
% uptime
Today
Data ingestion
Operational
90 days ago
99.82
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Cloud Connector
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 7, 07:49 CEST
Monitoring -
Latency has returned to normal as of 04:00 UTC.
Apr 7, 06:10 CEST
Investigating -
We are currently investigating an issue causing increased latency in delivering events to data connectors and the API, starting around 03:30 UTC.
Apr 7, 05:58 CEST